FAQS

I need to remove a KLIK LEDpod™:
Every shipment of KLIK LEDpods™ includes our custom removal tool. As these tools can sometimes be a casualty of jobsite cleanup and you find yourself in need, don’t hesitate to call.

Do you manufacture handrails?

The handrail process involves an often-complex interaction between many parties; architects, engineers, survey crews and installers to name a few. Getting a handrail to “drop in” is a rare thing. For this reason, handrail projects are always best done by local resources. Your local miscellaneous metals contractor will be able to complete the project with minimal drama, at a lower cost, with a much shorter lifecycle, and without the freight damage common to other systems. The flexibility and ease of installation of the KLIK LEDpod™ allows you to specify the light fitting and move on to other construction challenges, assured the project will be completed in the most economical means available.

Is there language to assist in the LEDpod™ specification process?

The below language will be helpful in specifying the LEDpods™ by including detail for electrical and architectural sheets:

In DIV26 on electrical sheets:

“LEDpod xx at yy watts (or mA) shall be spaced at approximately zzz to achieve desired light levels. Provide remote mounted power supplies/enclosures with quantities as required per manufacturer.”

In DIV05 on architectural sheets:

Provide general note “Illuminated handrail, KLIK LEDPOD xx, see detail abc123.”

In DIV05 at handrail detail sheets:

This would be detail abc123: “Fabricator to provide 25mm holes spaced at approximately zzz. Deburr drilled holes, insure wireway continuity to (post/wall return) as required to feed low voltage cable.”

How do we put holes in the handrail?

The holes which accept KLIK LEDpods™ are best machined while the rails are being fabricated. Using a magdrill, a simple fixture and an annular cutter, hole machining takes less than a few minutes per hole.

However, a low-profile magdrill and a fixture plate can be used to drill holes in an existing rail quite easily, while positioning the drill will take a bit longer.

The key in both cases is to minimize drill chatter by firm work-holding, the use of heavy lubricating fluid or spray, and letting the machine do the work.

Does KLIK offer a drill kit for rental?

We do have a drill kit available for rental. This drill can be rented weekly in order to drill holes for the LEDpod. The rental is handled directly with end-user. If interested or if you have any more questions, please email [email protected].

Do I need to rotate my handrail to have asymmetric throw?

The KLIK LEDpod™ is the only point source on the market with a patented design which provides a truly asymmetric throw. This allows the fixture to be mounted at the rail nadir, eliminating the glare-producing rail rotation common with other systems. Our light shaping reaches more than 6’ from the point of installation, giving you even illumination across very wide stairs or ramps.

Do I need to tap my rail holes?

The patented design of the KLIK LEDpod™ eliminates the time consuming and messy process of threading the fixture holes. You are assured of proper light alignment and output every time, without the need to index the fixture prior to threading into the rail.

How can I tamper-proof the fixture to prevent theft?

The KLIK LEDpod™ is naturally tamper-resistant due to its patented installation design. It is just not apparent as to how the fixture is removed. We can report no known instances of theft after thousands of installation.

However, we do offer an added measure of security with our TP fixture which features a different design. Removal of the KLIK LEDpods™ in this configuration is achieved only with a removal key supplied by KLIK USA. As these keys are controlled, they are available only the sourcing party or owner.

Do you have a list of fabricators?

As members of the National Ornamental and Miscellaneous Metals Association, chances are we have a fabricator member in your area. We’ve also worked across the country for more than 15 years and have a wide network of firms to recommend

How far can I remote my driver? What is the maximum run length?

Remote distance and max run length depend upon driver load. A driver running less than maximum wattage for fixtures will provide increased remote distance.
In general, we can be 125’ from the driver to the first light at max fixture load. However, with pre-planning we can see run lengths of 300’ from a single driver. Call KLIK USA and we will gladly help with your load calculations.

Can KLIK LEDpods™ be configured for emergency lighting??

Yes, you can configure the circuit layout to support emergency lighting – no modifications need to be made to the KLIK LEDpods™. See configurations below:

Normal configuration: 1 driver powers all lightsEmergency configuration: 2 drivers (110v power) are used; 1 for normal scenarios, 1 for an emergency circuit. In the case of an emergency, a battery or generator powers an inverter, which powers the emergency circuit (in which every three lights are illuminated).

What are the commonly used types of NEMA enclosures?

The installation location of the electrical gear dictates the NEMA rating requirements for an encolsure. See our summary here.

Can KLIK LEDpods™ be mounted in wood?

The KLIK LEDpod™ family of fixtures is designed and ETL-listed to live in a hollow metal profile. A wood profile does not have the thermal properties required to move heat from the fixture.
However, we do offer fixtures for use in small metal cross-sections which can then be clad in wood. Further, our Ledstream ECO16 fixture is 5/8” x 1.1”, and can be mounted into a routed channel.

Do KLIK products come with a warranty?

KLIK USA products come with a limited warranty; a 5-year warranty on fixtures and a 1-year warranty on power supply. The warranty guarantees products will be free of defects immediately following the Effective Date, which is the date of the product shipment and acceptance of the product by the installer. This limited warranty excludes items such as normal wear and tear (any occurrences beyond KLIK’s control), corrosion due to improper maintenance, performance or workmanship of any third party involved with the project beyond KLIK USA, and other actions or omissions of third parties.

How do I pursue a warranty claim?

Claims under our Limited Warranty must be made known to KLIK, in writing by Certified Mail, Return Receipt Requested, to the attention of Quality Manager at KLIK’s office located at 2840 N Brookfield Rd, Brookfield WI 53045, within 60 days of the date Buyer knew or should have known of a condition or conditions covered by this Limited Warranty.

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